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$25 REBATE
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4.0 | 370 Reviews

4.5 cu. ft. Ultra Large Capacity Front Load Washer - Black Steel

LG WM4000HBA

Available in 2 Color(s)

Black Steel
WM4000HBA
White
WM4000HWA

Features

  • 4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
  • With TurboWash® 360° Technology, power clean big loads in under 30 minutes
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
  • AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean

Quick Specs

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric
  • Width: 27"
  • Height: 39"
  • Depth: 30.25"
  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • Steam Cycle: Yes
  • WiFi Connected: Yes

See More

 
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See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency.

SEE RATINGS CHARTS

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Power Clean Big Loads in Under 30 Minutes

5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

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Deep Clean with the Power of Steam

AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

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Cold Wash Without Compromise

ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

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More Style, Less Space

LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

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Smooth Surface Helps Prevent Snags

Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

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Save Time and Wash Fewer Loads Every Week

Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

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A Smarter Home Starts with the LG ThinQ® App

The ThinQ app offers control and convenience for smart LG appliances to help you simplify life and enjoy the comforts of home. Manage and monitor your washer remotely, track and download cycles, connect with Google or Alexa voice assistants, and access smart diagnosis, customer support, and more. Learn more.

Image Feature

Built-in Intelligence Takes Out The Guesswork

AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Image Feature

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Image Feature

Wash Two Loads At The Same Time

Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency. SEE RATINGS CHARTS

Power Clean Big Loads in Under 30 Minutes 5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

Deep Clean with the Power of Steam AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

Cold Wash Without Compromise ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

More Style, Less Space LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Smooth Surface Helps Prevent Snags Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Save Time and Wash Fewer Loads Every Week Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

A Smarter Home Starts with the LG ThinQ® App The ThinQ app offers control and convenience for smart LG appliances to help you simplify life and enjoy the comforts of home. Manage and monitor your washer remotely, track and download cycles, connect with Google or Alexa voice assistants, and access smart diagnosis, customer support, and more. Learn more.

Built-in Intelligence Takes Out The Guesswork AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Wash Two Loads At The Same Time Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

Features

  • 4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
  • With TurboWash® 360° Technology, power clean big loads in under 30 minutes
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
  • AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean
  • Get the ThinQ® app to access smart functions
  • Premium looks with real tempered glass doors designed to last
Laundry Appliance Capacity
Capacity 4.5 cu. ft.
Summary
Product Color Black Steel
Dial-A-Cycle™ Yes
Hard Buttons Yes
Electric Dryer Option DLEX4000B
Gas Dryer Option DLGX4001B
Series LG
Touch Buttons Yes
Type Front Load Washer
Type of Display LED
Energy
CEE Tier Tier 2
ENERGY STAR® Most Efficient Yes
ENERGY STAR® Certified Yes
IMEF 2.92
IWF 2.9
Washer Programs
No. of Washer Programs 12
Washer Programs Allergiene®, BrightWhites™, Bedding, Delicates, Downloaded, Heavy Duty, Normal, Perm. Press, Sanitary, Speed Wash, Towels, Tub Clean
No. of Washer Options 14
Washer Options Signal, Control Lock, TurboWash®, Add Item, ColdWash, Delay wash, Extra Rinse, Fresh Care, Pre-wash, Remote Start, Rinse + Spin, Spin Only, Steam, Wi-Fi
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Cold, Extra Hot, Hot, Tap Cold, Warm
No. of Spin Speeds 5
Spin Speeds Extra High, High, Low, Medium, No Spin
Water Levels Load Sensing
No. of Soil Levels 5
Fabric Care Features
Turbowash® Yes
Turbowash® Type Turbowash® 360°
AI DD® Yes
Allergiene™ Cycle Yes
ColdWash™ Option Yes
Sanitary Cycle Yes
SenseClean™ System Yes
Steam Technology Yes
Laundry Appliance Convenience Features
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
Auto Suds Removal Yes
Control Lock Yes
End of Cycle Signal Yes
Leveling Legs Yes
LoadSense Yes
True Balance® Anti-Vibration System Yes
LoDecibel™ Quiet Operation Yes
Laundry Appliance ThinQ® Smart Features
ThinQ® Smart Technology Yes
Energy Monitoring Yes
Remote Start and Cycle Monitor Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Tub Clean Coach Yes
Wifi Yes
Motor
Axis Horizontal
Max RPM 1300
Motor Type Inverter Direct Drive Motor
Materials and Finishes
All Available Colors Black Steel , White (W)
Cabinet Painted Steel
Control Panel Plastic
Door / Rim Glass/Shiny Rose Gold
Door Cover Tempered Glass Door
NeveRust™ Stainless Steel Drum Yes
Top Plate Painted Steel
Certification
AAFA Yes
Power Source
Washer Electrical Requirements 120V, 10 Amps
Ratings UL Listed
Washer Power Source Type Electric
Options/Accessories
LG Sidekick™ Pedestal Washer WD300CB
Pedestal WDP6B
Stacking Kit KSTK4
Dimensions
Carton (WxHxD) 29 3/4" x 41 7/8" x 31 1/2"
Depth with Door Open 55"
LG Sidekick™ Pedestal Washer (WxHxD) 27" x 14 1/8" x 30 3/4" (50 1/2 D with door open)
Pedestal (WxHxD) 27" x 13 5/8" x 28" (43 7/8" D with door open)
Product (WxHxD) 27" x 39" x 30 1/4"
Weight (Carton) 212.1 lbs
Weight (Product) 198.4 lbs
Weight (Product/Carton) 198.4 / 212.1 lbs.
Warranty & UPC
Direct Drive Motor 10 Years
Drum 3 Years
Parts and Labor 1 Year
UPC 048231028271

Quick Specs


  • Appearance

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric

  • Dimensions

  • Width: 27"
  • Height: 39"
  • Depth: 30.25"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • Steam Cycle: Yes
  • WiFi Connected: Yes

LG Appliance Memorial Day Event Rebate

Offer Expires: 5/15/2025 to 6/4/2025 Must be postmarked by: 7/4/2025

Receive up to a $850 rebate with purchase of qualifying LG Appliances. Rebate form must be postmarked by 7/4/2025.

LG ThinQ Care Warranty Promo

Offer Expires: 4/3/2025 to 12/31/2025 Must be postmarked by: 2/28/2026

Purchase a qualifying LG product and register it through ThinQ app to extend the original 1 Year LG Limited Manufacturer Warranty to 2 Years at no cost, valued up to $185. Rebate form must be postmarked by 2/28/2026.

LG Buy More Save More Rebate

Offer Expires: 4/3/2025 to 6/17/2025 Must be postmarked by: 8/17/2025

Receive up to a $1000 rebate with purchase of 2 or more qualifying LG and/or LG STUDIO Appliances. Rebate form must be postmarked by 8/17/2025.

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070621 LG Take Out the Guesswork

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Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Appliances

Why NSI Protection Plus?

Our service plan is an economical way to extend the terms of your product's manufacturer parts & labor warranty.

Most manufacturer's limited warranties leave customers with no protection against the rising cost of repairs.

Even the best products can malfunction and the most minor repairs can cost hundreds.

About NSI Protection Plus

Administered by Warrantech and insured by AmTrust Financial, NSI Protection Plus is the largest service network in the industry with 30 years of building the network and over 22 million in paid claims.

The most comprehensive repair plans in the business!

  • Day one coverage on special features
  • Removal and reinstallation coverage
  • $25 Laundry credit (Washers and Dryers)
  • 5 year appliance contracts include 10 year major component coverage
  • $250 Food credit (per incident, eligible products)
  • The only true "No Lemon Guarantee" in the business
  • No "CAP" on repairs or replacement, unlimited repairs.
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Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.0 out of 5

74% of reviewers recommend this product.

4 Stars

Works great BUT the gasket smells horrible

Lindy47 5/16/2025

This is the second LG washer Ive owned. I love all the choices for cycles and how clean it gets my clothes. It works great but the rubber gasket has a horrible smell that wont go away. Ive tried vinegar and water downy rinse and refresh baking soda and water You might want to smell gasket before you accept washer.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Had to cancel

Ticked off customer 5 1/24/2025

Ordered product and got a delivery date of the following week 7 days exactly. 6 days after order was told it would be another 3 days because the shipper RXO only delivered on Mondays to my area. The day was set and a hour later I get an email of the delivery being changed to the following week. an hour on the phone with them no change in delivery date. Monday comes phone calls to RXO and LG no delivery was going to happen. LG rep was very nice and offered some compensation for going without a washer and assured me it will be there the next week. 5 days later email from RXO cant deliver on date promised. Back on the phone with LG with no resolution. Of the 5 or 6 customer reps that I talked to LG and RXO could only fully understand 1 because of their foreign accents. Now it will be 4 weeks after being ordered and no guarantee it will even be delivered then. RXO needs to be avoided as a delivery company. I should have listened to reviews about shipping from LG and their delivery company RXO. They will not deliver on dates told. Canceled the order and going to pick up another brand myself.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Awesome Washer and Dryer Set

Dena89 1/23/2025

One of the best adult purchases that I have ever made
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Happy Camper

pvabeach 1/22/2025

this LG washer was reasonably priced and is very quiet. At first I thought the mobile phone notifications for washer and dryer were gimmicky but Ive now found them to be useful reminders when Im not in earshot of washer/dryer. I really like the dark grey finish as opposed to black.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

LG Washer

Zecchip11 1/20/2025

We love the washer very quiet and nice looking appliances.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Works like a charm

HappyDon 1/14/2025

Love my new LG washer. Love the features and it cleans my laundry well
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Brad008 1/11/2025

Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Works like a charm

HappyDon 1/9/2025

It was my first time owning an LG appliance. I am pleased with it so far.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great washing machine

Amazing Grace 1/7/2025

LG makes a great washing machine it has a lot of up to date features I love it so for
Originally posted on lg.com

Yes, I recommend this product

2 Stars

Not sure yet.

Heath1018 1/6/2025

Ive only run about six loads in the past few weeks. The clothes seem clean but Im concerned that theres moisture left in the front door seal and in the detergent cups. Ive never had a front-loader before. Is this normal? And Ill never need most of the features and certainly not the wifi enabled ones
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Best Post Hurricane Purchase

alleychance 1/3/2025

Im loving the LG washer dryer. So much faster and quieter than I even expected
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Delivery of damaged washer

Grubb 12/30/2024

Lg should fire delivery company RXO I was in the process of relocating from out of state and could not be there to accept delivery myself I had a relative go to the home I purchased and do it for me so I would have a washer dryer and refrigerator when I returned. The washer had substantial damage to the right rear corner. There is no way the delivery guys could not have seen the damage and may have caused the damage. I found the damage after the 14 day period LG gives you when I had to move the dryer and install the pedestal under the washer. The pedestal was not install originally because the wrong ones came with the washer and dryer. When the new pedestals came RXO dropped them off and said they would not install them If I wanted them installed I would have to call to get someone to come out and do that. Not sure why but it was an easy install with help to lift the washer.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great features so many cycle options.

Diane190 12/29/2024

I cant say enough about both LG Washer and Dryer combination. So many wash cycles to choose from when using the LG app. Thus is my second set one for home and one for vacation home. Both get used frequently with constant visitors and Ive never had any issues. I love that my dryer has a steam cycle to assist in removing any wrinkles that remain in clothing. The pedestal accessory is great extra laundry basket inside can hold washed or dried clothing or use for storage for cleaning products. Engineers thought of everything. Thank you youve made my life so much easier
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Very high tech

SJDB 12/28/2024

Once we removed the shipping bolts the product works wonderfully.
Originally posted on lg.com

Yes, I recommend this product

4 Stars

LG WASHING MACHINE

Tangy 12/22/2024

Im in like with my LG Chemical smell so 4 stars.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Easy to use

Nancy Paull dot com 12/22/2024

Great appliance. Clear function displays. Quiet. Yay
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Packaging bolts 12/21/2024

The washing machine is great just make sure you take the packaging bolts out of the back. If your washer is spinning like its going to take off this is most likely the problem.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great washer

Doktrmuzik 12/20/2024

Bought the machine a year ago. Having well water we had to have the solenoid replaced due to sediment. This was something that Lowes should have told us upfront. serviced right away and is like new again
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

So quiet and fast

RandM58 12/18/2024

We bought this washer a month ago and have been impressed with quietness and efficiency
Originally posted on lg.com

Yes, I recommend this product

1 Stars

NEVER AGAIN

SGvb11 12/17/2024

Product had good reviews so I purchased it. LG delivered a lemon. Broken from the first load. Repairman came out nothing he could do. Asked me to call LG service center for replacement. The amount of time and energy required to get a replacement will cause me to NEVER buy on LG.com again. I would buy LG products from other vendors however. The call center in the Phillipines is TERRIBLE. OVERALL A TERRIBLE EXPERIENCE. NEVER AGAIN.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Great washer

TBone1A 12/16/2024

This washer cleans well and is quiet. The only downfall is it does not have a tub light.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Disappointed

Jen007 12/10/2024

This washer came highly recommended but Im noticing that it does not wash very well as items still come out with stains even though they were pretreated
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Stay Away for LG washers

WAH77 12/9/2024

Very disappointed. Within a week the drain hose started leaking. LG customer support is giving us the run around. Threating us with a service charge to fix the problem
Originally posted on lg.com

No, I do not recommend this product

1 Stars

I did not pay 1500 to have miserable experience

ridge7op 12/9/2024

it has been 17 days and not received the product yet. I called up LG support and they promised to track down the order and no update yet. My tenant is without working washer and frustrated with delay. Every chat/call end up with no solution. My only option is to pursue legal to force LG to deliver the products I paid for and any other damages caused by their inefficient service. I would strongly suggest to stay away from buying anything on lg.com even if the products are good.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Sucky Warranty

Sarge2010 12/6/2024

Warranty sucks. Absolutely no help at all from corporate. Help desk was awesome. But needed higher attention. They sucked
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

No delivery

Cust234 12/5/2024

Please avoid - I was charged for the washer and dryer online order but they are unable to find the washer and deliver to my house and they refusing to resolve the issue. LG and delivery company keep saying they dont have the washer So I paid and I dont have the washer and dryer delivered
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

This is what I got rid of my Speed Queen for?

EHB79 12/3/2024

Having utilized this washing machine for approximately one month I must express my profound satisfaction with its performance. It has been remarkably reliable devoid of any operational issues. The washing process is remarkably efficient and the machine operates with minimal noise. The sole exception to this positive experience is the absence of a drum light. This oversight by LG is a notable deficiency. Despite this minor inconvenience I wholeheartedly recommend this washing machine. Notably its cleaning capabilities surpass those of my previous top-load Speed Queen washer.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

I got rid of my Speed Queen for this?

EHB79 12/3/2024

Having utilized this washing machine for approximately one month I must express my profound satisfaction with its performance. It has been remarkably reliable devoid of any operational issues. The washing process is remarkably efficient and the machine operates with minimal noise. The sole exception to this positive experience is the absence of a drum light. This oversight by LG is a notable deficiency. Despite this minor inconvenience I wholeheartedly recommend this washing machine. Notably its cleaning capabilities surpass those of my previous top-load Speed Queen washer.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

This is what I got rid of my speed queen for?

EHB79 12/3/2024

Well I have had this machine for a little over a month now and I must say Im impressed so far no issues. It goes through a load reasonably fast. Its not very noisy. The only issue I have is that it did not come with a drum light. LG kind of dropped the ball on that other than that I highly recommend this machine.
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Does Necessary Basic Tasks Superbly But . . .

Undershaft 12/1/2024

Machine performs basic wash jobs efficiently quietly and very well. But comes without detailed operating instructions and it is necessary to learn those details through trial and error experiences. Also control panel is difficult to read. Finally low stance makes access inconvenien unless separate expensive and overly large stand also is purchased.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

DO NOT BUY FROM LG.COM

Jules059 12/1/2024

BUYER BEWARE CAVEAT EMPTOR I ordered this LG washer and matching dryer on November 20 2024 after our prior LG washer flooded our laundry room. Although it seemed impossible to wait until the next available delivery date November 27 in our busy household but this was a highly rated washer/dryer. On November 26 the day before delivery the delivery company RXO confirmed aT 3:30PM the next days delivery installation and haul away of my old machines. However two hours later at 5:30 PM I received a text notification that my delivery was canceled and would have to be rescheduled. I immediately called RXO to understand why my delivery was rescheduled with such little notice. After navigating multiple levels of escalation and spending 2.5 hours on the phone I was told that they were overbooked. The earliest they said they could reschedule was a week later. This extensive delay was unacceptable but the local facility was already closed so no coordination could happen that evening. I want to note that I was lied to during this call with the RXO representative telling me early in the call that I would be receiving a call from the local facility within 5-10 minutes. Needless to say I did not and it appears on how this has evolved that it was merely to get me off the phone. Ultimately as nothing was going to be done that night I had to accept the revised RXO promise that they would call me back the next day. Surprise - RXO did not call me. Moreover during the 2.5 hours I was on hold with RXO my husband was on the phone with LG support. The LG support representative put him on hold and allegedly called a RXO representative who an LG rep stated they confirmed that the delivery would in fact be made on the scheduled date the next day Nov 27. When my husband inquired as to whether the RXO rep was aware that they had earlier canceled the delivery the LG rep stated that the RXO rep was still on the phone and asked him whether he wanted to merge the calls so he can hear the confirmation. He said yes - but strangely at that time he was disconnected from LG. Remember that at the beginning of these calls LG confirms your phone number so you can be called back if disconnected - surprisingly or perhaps not surprisingly no call back came though he did get the LG call later for his survey of the call. When my husband then contacted LG again 10 or so minutes later the LG rep who answered said there was no record in our account of any call. He further stated that if the LG rep stated it would be delivered then it would. As noted - it did in fact not arrive. When I called RXO back the following day after having not received any call I raised this issue only to have the representative hang up on me. Desperate for help I contacted LGs customer support line but the experience was equally disappointing. The LG representative was unhelpful and insisted I contact RXO myselfeven after I explained I had already done so. Eventually after much insistence he called RXO merged the calls and then hung up. RXO rescheduled my delivery for November 30 with their representative personally guaranteeing that it would happen. On November 29the night before deliveryI again received confirmation of my delivery at 1pm only to thereafter receive an email and text message after hours stating that it had been canceled and needed to be rescheduled yet again. When I called to express my frustration the RXO representative suggested that I drive to their local facility to pick up the washer and dryer myself. This clearly is an absurd condescending suggestion not to mention it ignored the fact that my order included installation and removal of my old appliances. Unlike others we do not have the luxury of upgrading appliances before they break so going without a washer/dryer for an extended period for two working adults with young children is more than just a minor inconvenience. This experience seems from other recent reviews to be a common occurrence and I believe exposed LGs lack of commitment to its consumers. At best this is a serious lack of coordination accountability and professionalism between LG and their contracted delivery partner RXO. They know that once you buy the item it is unlikely that you will toil in shipping problems but not ultimately return the item. FURTHER you should be aware that a similar recent complaint noted that they have been waiting for over a month and ultimately decided to cancel the order in lieu of a company interested in delivering the purchased items as promised. However LG would not accept the return because it had been over 30 days since the purchase date. LG appears to have no oversight or control over RXO and apparently has no interest in how their consumers are treated once the purchase is made. Further they advertise delivery dates that are routinely false. This misleading practice feels akin to false advertising luring customers into purchases with promises LG and RXO cannot fulfill. If youre considering purchasing from LG be aware that their delivery process might leave you frustrated disappointed and without the appliances you urgently need. Further the hours you spend on the phone thinking you will be met with reason and a solution will prove false. They simply pass you off to the contractor assured that you have a date one that will be met with the same text messages we and others have received again canceling not only the pre-arranged date but the confirmation of the same you had received just hours earlier.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Awesome washer

Papaw61 11/30/2024

LG washer great overall product. Love the multiple cycle options. Quiet operation and ease of use.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Leaked immediately

Jason92 11/24/2024

Machine leaked from the day we got it. It leaks through the safety air vent in the rear of the machine where you cannot see and probably wont notice. Research online told me that this will always be a problem with this machine because of its poor design. I have contacted LG twice and they are not willing to let me return the machine. Ive only had it in service for 42 days. We have been switching our appliances to LG as theyve needed replaced because of their quality but this unit has failed and really soured us on LG and their willingness to help
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Just as good as my prior set except

1Eydjax 11/21/2024

I bought the washer and dryer. And they work great. I had the same brand before and they last lasted years. But moved and needed to get another set there is only one thing I find inferior and thats the fact theres no light in the washing machine yet theyve put one in the dryer. Ive never had a check and uneven load in the dryer but I have in the washer and without a light. Its really difficult to see inside whats going on.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Washing machines work hard

Kate and Lou 11/16/2024

Im very happy with the washer. It is our second LG front loader and its quiet and does a good job.
Originally posted on lg.com

Yes, I recommend this product

3 Stars

GREAT WASHER. BUT DO NOT BUY FROM LG.COM

jonnyfive55555 11/16/2024

First thing first. Great washer. Here is main issue. If you are shopping and checking reviews of this product please go buy from Home depot or Bestbuy. DO NOT BUY FROM LG.COM. Ordered on Monday and the earliest delivery day is Saturday. Ok no prob. But on Friday night at 8:45 got a text from company called RXO LGs handling agent for delivery and installation and said delivery is delayed. What? the night before delivery??? I Called RXO to reschedule and the agent says they did not even receive the item at their warehoue. WHAT? its been 5 days already. So i asked when will you receive and the agent had no answer. And she was very rude. I could literally hear her eyes rolling and sounded very annoyed. Attitude was horrible. So I called LG next morning and they had no idea whats going on. I read some of the reviews which i shouldve done before ordering this RXO company is infamous about late delivery and irresponsible management of shipment and installation. So many people had bad experience with RXO. If you search online trustpilot.com and this company has 93 1 star. Ive never seen this kind of reviews ever. And it seems they are this bad. And I was not an exception. Bad handling Bad customer service. LG is probably using them to save money. Dear LG they are ruining your reputation so badly. Please stop using them. you make good product and Im sure you lost many customers because of RXO. And YOUR customer service is not that good either. they dont know what the heck is going on and searching for my order for very long time. Anyways dear all customers who read this post it may seem like youre saving some money on LG.com but your headache and trouble is totally not worth the money saving. Order from Home depot or bestbuy. they have awesome customer service on time every time my experience of buying tv and washer installation is very professional.. 0 star for service. 5 star for products quality
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Washer Glass Door Exploded -Poor Product Service

dhg512 11/14/2024

Said product was in stock. Didnt get delivered for a month. washing machine is much louder than expected. Had the washer for less than 2 months and the glass on the inside of the door exploded during a cycle all over my towel. LG wont sent me a new washer. Says it is cosmetic. Will only send a tech to replace the door. I guess i will just have to live with being cut by glass when i wash my clothes. That glass is going to get everywhere and cause more damage and repairs in the future. Just more headaches for me. Great TVS. RUN FROM THEIR WASHERS AND DRYERS
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Awesome machine that keeps my clothes clean

AnonymousMoose 11/12/2024

I recently bought a new washer and dryer set and so far I am loving both appliances. They are quiet theres no leakage and the cycles are pretty quick No complaints here. They look nice and sleek on the outside too.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Already leaking dE1 code. Repair guy come out.

LG Washier front loader 11/11/2024

I have only had my washier since Aug 1 2024. I have only used it 10 times went on vacation until Oct 1.And already stopped working leaking from a hose that has a inch cut. A code dE1 that means my door is open but its not. The part the teach said is hot to the touch is behind where the door hitch click to tell the machine the door is close. That went bad and was hot to touch. Not cool. LG wont give me a new washier. So that is why Im give it a 1 star. Its a no star for me. I was told by so many people and family not to buy a LG. They are pieces of poop. But I didnt listen and now Im having to wait weeks to get parts in. Just give me a new washier please.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Definitely improved appliance

Katy cat 11/5/2024

I am satisfied with this washer. It has new features that make doing laundry a breeze.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Washer

Jose Quiroga 11/4/2024

As an all time buyer of the brand LG from refrigerators to DW but never bought a washer from them and this will be the last time I will. Had 2 different service technician that came to my house and didnt resolve the issue
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Love our LG washer and dryer

Happy washer home 11/3/2024

I bought this as we moved into a new home. We previously had owned a LG washer and dryer. Had it 8 years without a single issue. We sold our house and bought a similar washer and dryer in our new house. We love it. Easy to use quiet and cleans extremely well. Dryer works perfectly too
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Easy to use works perfectly

ecarnes 11/1/2024

So much better than my old top-loader. Easy to use even the app is intuitive. Love the downloadable settings feature.
Originally posted on lg.com

Yes, I recommend this product

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Quality

 

Value

 
5 Stars

Excellent quality and price

Jjmc 11/1/2024

Great quality at a good price. My clothes came out super clean and I would recommend this washing machine to everyone
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Love the pre-wash

Jheckel 10/30/2024

I love having the prewash and extra rinse option. I have three teen boys and a husband that gets their clothes really dirty either from working or playing.I didnt think my old washer was cleaning and I was right. It is also easy for the boys to use making my washing less.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great features

Elscanyon 10/30/2024

Love this machine Have had LG all my life and never had a problem. The new model is even better. Also great to have the LG Thinq app to pair on my phone.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Service

Paul D Lee 10/30/2024

This morning I talked to your service man and thanked him for excellent dervicde.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Looks goodworks great

Katy cat 10/30/2024

This is my second LG front loader. It works very well.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Cant handle delicatessupport told me to handwash

Wowthiswasherisbad 10/28/2024

Absolutely insane customer service interaction. LG WM4000H model is brand new washing every cold cycle on extremely hot water. Cannot even wash yoga pants without it deteriorating the quality of clothes dont even bother with delicates. Customer support told me to hand wash anything that should be used in the delicate cycle of this washer were of absolutely no help whatsoever.
Originally posted on lg.com

No, I do not recommend this product

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Quality

 

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4 Stars

Great results

BT1711 10/28/2024

I bought this a month ago. I wasnt sure if I was going to purchase a front loader again because of the cleaning power of my last front loader. This right here is very powerful and my clothes smell much cleaner. I am very happy with the results.
Originally posted on lg.com

Yes, I recommend this product